Delivery/Order Problem
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I received the wrong delivery.
If you received the wrong delivery, please contact our Customer Service team immediately with your delivery number. Reach us within 12 hours of your delivery via either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). Our team is ready to assist you and resolve the i... -
Is it normal for there to be blood in the vacuum bag?
Yes, it is normal for there to be blood in the vacuum bag, especially with chilled beef and lamb. This is a natural occurrence due to the nature of the meat. If you have any further questions or concerns, please don't hesitate to contact us. You can reach us within 12 hours of your delivery via ... -
Please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) as soon as possible. We will sort out this issue as swiftly as possible.
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Please contact our customer service team within 12 hours of your delivery via either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) as soon as possible. We will sort out this issue as swiftly as possible.
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If you believe the meat you received is off or expired, please follow these steps: **Initial Smell**: Vacuum-packed meat may have a musky smell when initially removed from the packaging. However, if you suspect it is off, proceed to the next step. **Refrigeration**: Let the meat sit in the refr...
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Some of the items in my package were damaged
We strongly urge you to check all items as soon as your delivery arrives. If you've received any item(s) that are defective, incorrect, or missing, please contact us promptly through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) within 12 hours of the del... -
The delivery was left outside for too long
If your package feels cool to the touch upon arrival, it is still safe to consume. However, if you have any concerns about the safety or quality of the products, please don't hesitate to contact us within 12 hours of your delivery via either WhatsApp (90951817), our website's webchat, or email (... -
The image doesn't match my product?
Please note that the images used on our website are for reference purposes only. While we strive to provide accurate representations, we cannot guarantee that your products will perfectly match the images we provide. However, we make every effort to ensure that the products and references are as... -
The marbling does not match the advertised image.
We understand your concern about the marbling of the meat not matching the images shown. It's important to note that all animals are different, and variations in marbling are natural. While our products have been graded by the supplier, we cannot guarantee perfect marbling on all meat due to the... -
The meat has a strange odor when opening the packaging
Vacuum-packed meat can sometimes have a musky odour when first opened. We recommend that you unpack any chilled meat you want to consume, and leave it in the fridge unwrapped for around an hour. This will aerate the meat. If you have any concerns about the quality or safety of the meat, or if... -
The meat is brown. Is this normal?
Yes, it's normal for vacuum-sealed meat to appear brown when first opened. This occurs because the meat has not been exposed to any oxygen during transit. Within 10 to 15 minutes of opening the vacuum-sealed packaging, the meat will undergo a process known as blooming. During this process, th... -
There are missing items in my shipment
If there are missing items in your shipment, please let us know within 12 hours of your delivery, and we will inform you of the available options for resolving the problem. Please contact our Customer Service team immediately with your delivery number. Reach us via either WhatsApp (90951817), ou... -
The wrong items have been included in my order
If the wrong items are in your shipment, please let us know within 12 hours of your delivery, and we will inform you of the available options for resolving the problem. Please contact our Customer Service team immediately with your delivery number. Reach us via either WhatsApp (90951817), our we... -
What do I do if the packaging was leaking
If you notice that the packaging was leaking, don't worry. As long as the meat is still cool to the touch, it is generally safe to consume. However, if you have any concerns about the safety or quality of the meat, or if the leaking packaging has caused significant contamination, please contac... -
What to do if the vacuum seal is broken?
If the vacuum seal on the meat packaging is broken, don't worry. As long as the meat is still cool to the touch, it is safe to consume, even if the packaging has been compromised. Vacuum packs can sometimes break, especially when frozen, but this does not affect the quality or safety of the prod...