Yes, it's normal for vacuum-sealed meat to appear brown when first opened. This occurs because the meat has not been exposed to any oxygen during transit.
Within 10 to 15 minutes of opening the vacuum-sealed packaging, the meat will undergo a process known as blooming. During this process, the meat comes into contact with the oxygen in the air, causing it to turn red.
If you still feel unsatisfied with your product, don't hesitate to contact us within 12 hours of your delivery via either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). We cannot guarantee any refunds/replacements, but we will work with you to reach a solution where possible.