The delivery was left outside for too long

If your package feels cool to the touch upon arrival, it is still safe to consume. However, if you have any concerns about the safety or quality of the products, please don't hesitate to contact us within 12 hours of your delivery via either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). We cannot gurantee any refunds/replacements, but we will work with you to reach a solution where possible.