If the vacuum seal on the meat packaging is broken, don't worry. As long as the meat is still cool to the touch, it is safe to consume, even if the packaging has been compromised. Vacuum packs can sometimes break, especially when frozen, but this does not affect the quality or safety of the product.
However, if you have any concerns about the safety or quality of the meat, or if the leaking packaging has caused significant contamination, please contact us immediately. We're here to assist you and ensure your satisfaction with your order.
Please contact our Customer Service team within 12 hours of your delivery. Reach us via either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). Our team is ready to assist you and resolve the issue as quickly as possible.