If the packaging is not broken, then it is completely fine to keep your meat in its packaging. We strongly recommend checking all of the vacuum sealings before storing them. Vacuum seals can often break when frozen, so please double-check the packaging of your frozen products.
If the vacuum seal on the meat packaging is broken, don't worry. As long as the meat is still cool to the touch, it is safe to consume and it does not affect the quality the product, even if the packaging has been compromised.
However, if you have any concerns about the safety or quality of the meat, or if the leaking packaging has caused significant contamination, please contact us immediately. We're here to assist you and ensure your satisfaction with your order.
Please contact our Customer Service team within 12 hours of your delivery. Reach us via either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). Our team is ready to assist you and resolve the issue as quickly as possible.