Pick Up
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Can I change the pick up date after making my order?
If you would like to change the delivery address of an order you already paid for, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). Please try to inform us atleast 24 hours in advanced of the pick-up date, and t... -
Can I combine multiple orders into a single pickup?
Yes, you can, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) with the order numbers you would like to combine. -
We recommend that you make your order in person at our fulfilment centre/shop instead of online if you want to do a same-day pick-up. The store is located at Unit B1, 2/F, Block B, Vita Tower, 29 Wong Chuk Hang Road, Hong Kong (same as the pick-up location). If you would like to reserve items fo...
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Can I make changes to my pick-up order?
If you would like to make changes to a pick-up order you already paid for, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). You must let us know at least 24 hours before the pick-up date as we need time for any p... -
Can I place a pre-order for a future pickup date?
Our system will allow you to select pick-up dates up to, but no later than 7 days from the date of ordering. We unfortunately cannot entertain keeping your order for longer than a week because we need the storage space for incoming shipments. -
Can I reserve items for my shopping?
If you are shopping in person, you can call ahead on the same day of your shopping to reserve items available in our store. Please talk with our Customer Service team to make any product reservations. You can get in touch with our customer service team through either WhatsApp (90951817), our ... -
Can I specify a preferred pickup time?
Please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) to notify them when you are available for picking up your order. Please be reminded that our business hours are 10 am - 6 pm from Monday-Saturday, and 11 am - 4 pm... -
Can someone else pick up my order on my behalf?
Yes, please provide them with your order number(s) so that we can verify the pick-up order. -
Do I need to bring any ID or documentation to pick up my order?
You only need to provide your order number; no additional information is required. -
How do I check the status of my pick-up order?
You can check the status/details of your order through the "Find an Order" button in our webchat in our Website If you need more specific information, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) and they will... -
On sundays, Vita Tower B will close its main lobby. Please try to enter the building through the back entrance and walk up the stairs to the second floor. Please use this map to find the back entrance. You want to walk to the road behind Vita tower (where the garages are). Here is the front ...
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How do I know when my order is ready for pickup?
If you have not specified a time to pick up, our Customer Service Team will contact you to remind you to collect your order. -
How do I make a pick up order?
Please note our minimum spend is $500 for store pick-up. To make a pick-up order, fill your cart, then select the "Pick Up" option on the cart page and select a date. If you would like more information about your pick-up details or would like to specify a pickup time, please contact our ... -
How long can you keep my order for pick up?
Our system does not allow pick-up dates later than 7 days from the order date. Our Customer Service team will send you reminders to come collect your order. If you don't respond to the third email or final phone call, we'll do our best to hold your order but may need to discard it eventually. -
How will my order be packaged and prepared for pickup?
Chilled and frozen items will be wrapped in insulated materials and placed in an insulated box, ensuring they keep their cool temperature during transit. We package our deliveries using the same process. -
Is there a minimum spend for pick up orders?
Please note that a minimum spend of HK$500 is required for our pick-up service. -
Our Customer Service Team will remind you to collect your order. If you do not respond by the third email and final phone call, we reserve the right to discard your order. We cannot hold orders for more than seven days and do not offer refunds/replacements for any discarded orders.
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Our pickup hours: Monday to Saturday: 10 AM - 6 PM Sunday/Public Holidays: 11 AM - 4 PM
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What happens if I forget to pick up my order?
We understand that unforeseen circumstances can arise, and we'll do our best to accommodate your situation and ensure a smooth collection process. Your timely communication allows us to make necessary arrangements and assist you effectively. So please reach out to us as soon as possible. We will... -
What happens if I'm running late to pick up my order?
If you anticipate being late to pick up your order, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). Our pick-up hours are 10 am - 6 pm from Monday-Saturday, and 11 am - 4 pm on Sunday/public holidays. If you ar... -
What payment methods do you accept for pickup orders?
All orders are prepaid through the website. However, we also have a retail store available at our fulfillment center at Unit B1, 2/F, Block B, Vita Tower, 29 Wong Chuk Hang Road, Hong Kong. You can purchase additional products at this retail store. We accept all major credit cards, Alipay, Wech... -
You can pick orders up at this address: Unit B1, 2/F, Block B, Vita Tower, 29 Wong Chuk Hang Road, Hong Kong.
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On sundays, Vita Tower B will close its main lobby. Please try to enter the building through the back entrance and walk up the stairs to the second floor. Please use this map to find the back entrance. You want to walk to the road behind Vita tower (where the garages are). Here is the front ...