All of our frozen products are delivered frozen and kept frozen until they reach your doorstep. We receive all products in refrigerated transport, keep all of our products in industrial freezers/fridges, and deliver them to your doorstep in refrigerated trucks. We can guarantee that none of our frozen products have defrosted as they travel from the supplier to your door. However, we cannot guarantee that products stay frozen/cool if left outside of a refrigerated environment on your doorstep.
All of our chilled products are delivered chilled and kept cool until they reach you. We receive all of our chilled products from our supplier chilled, not frozen. We DO NOT freeze chilled products and defrost them, That is to say, our chilled products have never been refrozen or defrosted. We can guarantee that none of our chilled products will get warm as they travel from the supplier to your door. However, we cannot guarantee that products stay frozen/cool if left outside of a refrigerated environment on your doorstep.