Making an order

Can I make packaging requests?

We prioritize sustainability by minimizing plastic waste and aim to reduce the effort spent on packaging. This is why we have made it our policy to pack 2 steaks per vacuum-sealed bag. However, if you require individual packing for your steaks, we offer this service for a fee of $120HKD. Th...

Can I specify the thickness of steaks?

Yes, you can specify the thickness of steaks when selecting your desired product. However, please note that we portion our meat by weight rather than by thickness. Therefore, the actual thickness of the steaks may vary slightly depending on the cut of meat. To choose your desired thickness, pl...

Do you do portioning services?

Some products include portioning already, others such as larger whole pieces will not. You can request portioning services at the price of $225 by adding the portioning service item to your cart. Please provide your portioning instructions in the remarks section found in the cart page. Pleas...

How do I check out?

To proceed with checkout, please make sure you have ticked the "Check this box if you have read and agree to our site's terms and conditions." checkbox. Then simply click on the "Checkout" button. This action will direct you to the checkout page, where you can review your selected items, e...

How do I make sure I have received free delivery?

To ensure you receive free delivery, simply ensure that your total order value exceeds HK$1,000 at the cart page. Please double check that your cart has been updated to the latest version. You can update your cart by pressing the "update cart" button. Any delivery fees or taxes will be calcula...

How do I tell if the product is free range

To identify if a product is free-range, look for the "free range" icon located beside each product listing on our website. This icon indicates whether the product is certified as free-range. The product will also often contain "free range" in it's title if it is free range. If you have any f...

How do I tell if the product is Halal?

To identify if a product is Halal, look for the "halal" icon located beside each product listing on our website. This icon indicates whether the product is certified as Halal. If you have any further questions about halal certification or are still unsure about a product, feel free to re...

How do I tell if the product is hormone free?

To identify if a product is hormone-free, please look for the syringe icon located beside each product listing on our website. This icon indicates whether the product is certified as hormone free. If you have any further questions about hormone-free certification or are still unsure about a...

How do I tell where the product is from

To determine the country of origin of a product, look for any country flag icons located beside each product listing on our website. This icon displays the country of origin for that specific product. If you have any further questions about country of origin of a products or are still unsure a...

How to tell if products are grass fed or grain fed

To identify whether products are grass-fed or grain-fed, please look for the icon located beside each product listing on our website. This icon indicates whether the product is certified as grass-fed or grain-fed. We also often include the feed of the meat in the title. You can also use our pa...

I can't checkout

We have noticed that certain devices such as tablets and other touchscreen devices may encounter technical difficulties when checking out. This is because the "terms and conditions" checkbox has either been re-located or shrunken on these devices. Please make sure that this checkbox is ticked b...

I can't check out my cart.

I can't select a delivery date

Please note that we only allow delivery dates no later than 5 days from your date of ordering. We also only do next-day delivery if you place an order before 12pm. If you are within these two conditions and still cannot select a delivery date, then please check if the following are preventing yo...

The delivery date I need is not available. What do I do?

If the delivery date you need is not available, please contact our Customer Service team for assistance. We understand the importance of receiving your order on a specific date, and we will do our best to find a solution for you whenever possible. Your satisfaction is our priority, and we're ...

There was a payment error, what do I do?

If you encounter a payment error or believe there is an irregularity with your payment, please don't hesitate to contact our Customer Service team for assistance. Rest assured that our system is designed to prevent double charges for the same order, so you can trust that your payment will be pro...

The website won't let me checkout

What currency is the website in?

The currency used on the website is Hong Kong Dollars (HK$).

What payment methods do you accept on the website?

We accept all major credit cards, AliPay, and WeChat Pay as payment methods on our website. Unfortunately, we do not accept PayMe, Octopus, or cash payments for online orders. If you have any further questions or need assistance with payment options, please feel free to contact our Customer S...

Who should I contact if I have any allergy or dietary restriction questions?

If you have any questions or concerns regarding allergies or dietary restrictions, please don't hesitate to contact our Customer Service team. They will be happy to assist you and provide guidance on product ingredients and suitability based on your specific dietary needs. Please contact us th...

Will I still get free delivery with a coupon?

Yes, you will still be eligible for free delivery if your total order value exceeds HK$1,000 before any discounts, coupons, or gift certificates are applied. Before going to the check-out page, if your sub-total is over 1000, then you will automatically be entitled to free delivery. Please note ...