Delivery
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Can I combine multiple orders and remove the delivery fee
Yes, you can, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) with the order numbers you would like to combine. We will typically refund the delivery fee in the form of a credit note that can applied to your n... -
Can I have my order delivered to an alternate location, like my workplace?
You can specify any address in the shipping address section however, please note that this may differ from your billing address. If you arrange for your order to be delivered to an alternate location, please keep the package cool and out of direct sunlight until you get home. -
Can I leave delivery instructions with my order?
Please add any special delivery instructions to the remarks section when you check out. This will help ensure your order is handled according to your preferences. You can also provide your delivery instructions to our Customer Service Team via WhatsApp (90951817), our website's webchat, or e... -
Can I make changes to my order?
If you would like to make changes to an order you already paid for, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). You must let us know at least 24 hours before the delivery date as we need time for any pro... -
Can I specify a time for the delivery?
We do not have a delivery schedule in advance or delivery pre-arrangements as unexpected traffic and weather conditions may affect the delivery schedule. Drivers will assign their routes on the delivery day according to the orders and will change their routes subject to the actual situation. The... -
Do you deliver on public holidays?
We typically deliver 7 days per week including Sundays and Public holidays (except Xmas Day, NY Day and Chinese New Year). -
Do you deliver to Discovery Bay?
yes we do, however, we only deliver on Wednesdays & Fridays to Discovery Bay, Ma Wan & South Lantau -
Yes we do deliver to Ma Wan, however, we only deliver on Wednesdays & Fridays to Discovery Bay, Ma Wan & South Lantau
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Do you deliver to outlying islands?
We do not deliver to outlying islands with no road access such as Lamma, Cheung Chau, Peng Chau etc. -
Do you deliver to South Lantau?
yes we do, however, we only deliver on Wednesdays & Fridays to Discovery Bay, Ma Wan & South Lantau -
Do you offer any discounts or promotions on delivery fees?
we may offer free delivery on certain products. Please check our "What's hot" page for the latest promotions. https://steak-king.com/collections/whats-hot -
Do you offer same-day or next-day delivery?
We do not offer same-day delivery at this time however, we do provide same-day order pick-ups if you make your order before noon. we also provide next-day delivery if you place your order before 12pm noon. This can be a great option if you need to receive your order quickly. If you have a spe... -
How can I change my delivery date?
If you would like to change the delivery date of an order you already paid for, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). You must let us know at least 24 hours before the delivery date as we cannot make c... -
How can I change the delivery address?
If you would like to change the delivery address of an order you already paid for, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). You must let us know at least 24 hours before the delivery date as we cannot mak... -
Unfortunately we do not provide GPS package tracking yet, however, our driver will call you 2 hours before delivering to your address.
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Enjoy FREE Delivery when you spend over HK$1,000. Please note that this requirement is BEFORE any discounts/promotions/vouchers are applied. If your order is below this amount, there will be a delivery fee of HK$75 for Hong Kong Island and HK$85 elsewhere.
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How do I know when my order has been dispatched?
Prior to your delivery, we will email you a delivery note with the expected delivery timeframe. Additionally, our driver will call you roughly 2 hours before they arrive to provide a heads-up. -
How do you ensure the safety and quality of products during the delivery process?
Rest assured that your products will not change in quality during delivery. We use our refrigerated trucks to deliver orders to your restaurant, office or home and work with trusted 3rd party logistic companies who also utilise refrigerated transport vehicles. Any frozen products will remain... -
How early can I pre-order for a future delivery date?
Our system will allow you to select delivery dates up to, but no later than 5 days from the date of ordering. We unfortunately cannot entertain keeping your order for longer than a week because we need the storage space for incoming shipments. -
How long can package last outside?
Your delivery will be wrapped in an insulated material, and an insulated box to maintain its temperature, however, we recommend you dont leave it outside unattended to prevent warming/defrosting. You should move any packages delivered to your doorstep into a refrigerator/freezer as soon as poss... -
If you do not reach the minimum $1000 cart for free delivery, there will be a delivery fee of HK$75 for Hong Kong Island and HK$85 elsewhere. If you opt to do in-store pick-up instead of delivery, there will be no delivery fee or pick-up fee applied.
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My delivery arrived defrosted and warm, what do i do?
Please double-check if your products are chilled or frozen. If it is still cold to touch, it is still safe to consume. If you are unsure, please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). We will sort out this iss... -
My delivery never arrived, what do I do?
Please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com) as soon as possible. We will sort out this issue as swiftly as possible. -
WE NOW DELIVER 7 DAYS A WEEK** To get next-day delivery, place your order before noon. We strongly suggest you set your delivery date at least 1 day before any events where you plan to use your order. During certain circumstances when demand is very high, we reserve the right to ...
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What are your standard delivery times?
We typically deliver 7 days per week including Sundays and Public holidays (except Xmas Day, NY Day and Chinese New Year) between 10 am-7 pm however, deliveries may come after 7 pm due to busy traffic, poor weather conditions, and or vehicular accidents. If your package has not arrived or is l... -
What happens if I'm not home when my order is delivered?
Our drivers will call you before delivering. If you are not at home, you can give the driver instructions on where to leave your delivery. As a last resort, we will place the package outside your door or with your security. If you know in advance that you will not be home, please add any special ... -
What happens if my delivery is delayed or doesn't arrive as scheduled?
Please contact our customer service team through either WhatsApp (90951817), our website's webchat, or email (orders@steak-king.com). Delivery times in Hong Kong can be unpredictable due to traffic and weather conditions, which may be outside of our control. We'll do our best to get your order... -
What is an ideal delivery date?
To ensure the best experience, we strongly suggest avoiding delivery dates that fall on the same day as when you intend to use the products. Please try to set delivery dates at least a day before the day you intend to use it, as we cannot guarantee your order will arrive by the time of your even... -
Will my delivery be shipped frozen? or chilled?
We use our refrigerated trucks to deliver orders to your restaurant, office or home and work with trusted 3rd party logistic companies who also utilise refrigerated transport vehicles. Any frozen products will remain frozen, and any chilled products will remain chilled.